Whether your business experiences feast or famine during the holiday season, customer service is something that should be at the front of our minds. It’s easy to become overwhelmed when you’re bursting at the seams with inventory and every customer is in a bigger hurry than the last. This is a special time for most customers and their stress levels are through the roof! They will remember this experience. They will remember the retailer who nearly ruined their loved one’s gift. They will remember the cold meal they ate after hours of grueling holiday preparation. Then next year, they won’t return.

 
Conversely, if the holiday season is your down-time, it’s just as easy to become complacent, or to be busy with your own holiday plans. When those few customers visit, and they sense your complacency and your resentment towards making adjustments for them, they will do business elsewhere. 
 
You may not be able to please all of the people, all of the time, but imagine the impact on your business when all of your front line employees make THIS their primary objective. Imagine the customer satisfaction and retention increases that would result from striving toward this goal, and moving infinitely closer to finally pleasing all of the people.
 
Quotes are great. They inspire us, and they give us a snapshot into the minds of successful people, but the following compilation is not intended for enjoyment. Share these quotes within your business. Talk about customer service. Ask your employees to set goals, not only for sales and revenue, but for satisfaction as well. Comment or email us any positive or negative results that occur!

“To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.”
~Unkown

“The customer’s perception is your reality.”
~Kate Zabriskie, Author of: Customer Service Excellence: How to Deliver Value to Today’s Busy Customer

“The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.”
~Peter Drucker

“It helps a ton when you learn people’s names and don’t butcher them when trying to pronounce them.”
~Jerry Yang

“Every company’s greatest assets are its customers, because without customers there is no company.”
~Michael LeBoeuf, Author of: How to Win Customers and Keep Them for Life

“You’ve got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.”
~Rupert Murdoch

“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”
~Mahatma Gandhi

“In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.”
~Doug Warner

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
~Sam Walton, Founder of Wal-Mart

“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.”
~Henry Ford

“Your most unhappy customers are your greatest source of learning.”
~Bill Gates

“The way to gain a good reputation, is to endeavor to be what you desire to appear.”
~Socrates